Nick Kemp Training - Testimonials From Corporate Clients

"We wanted to help our staff consider that there is more than one response to a given situation, and help them explore a range of possibilities in terms of reactions. Alongside that is the awareness of the power and effect of language to help increase rapport, not only with colleagues, but with our customers.
Feedback from Nick's work was impressive, in the highly regulated world of insurance we do have to operate to a script when talking to customers to meet FSA requirements; however we are now looking at the specific words we use.
Additionally our staff are more aware of their 'state' as a major factor in improving our ability to perform tasks, and how to seek to control this."

Sue Lewis - Operations Manager,
Towergate Partnership Ltd

"As head of a busy community drug service, the most significant element I witnessed in his training for my team that has proved to be important in our work with addicted clients has been without a doubt the powerful insight he provided that profound change is not only possible and desirable - but that it is not a time bound process. We are used to assuming that our work will be slow and painstaking - Nick reminded us of the human potential for swift and dramatic change."

Sian James
Head of Community Drug Treatment Services

"I've been in the retail business for eight years and have had a lot of success until this year, when retail hit a low point. After a major upsizing last year, sales weren't covering overheads and the business couldnt've survived. I brought in the services of Nick Kemp for advise on areas that we could change to get customers back through the doors again.
After a friendly, informal chat over breakfast outside of my shop, Nick suggested loads of things to attract more customers into the shop, like simply adding more colour to the window! This alone increased customer traffic dramatically.
After seeing Nick and implementing just a few of his ideas, within ONE week, the business completely turned around! And to think, i've only implemented about 10% of the ideas so far! Now, it's a case of finding out just how much money the shop can make! Fun times!
If you are looking for a way to increase sales and efficiency in your business, I can whole-heartedly recommend Nick Kemp as a Business Consultant."

Julie Lingard
Aqua Couture (Designer Boutique), Leeds